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unihopper Hardware Product Warranty Manual
hardware | series | product | parts | Warranty scope |
Kitchen hardware | Corner series | Monsters, UFOs, spinning baskets | Basket body | Main frame 2 years, surface coating 3 years |
track | 2-year surface warranty and 3-year functional warranty | |||
Other accessories | 2 years | |||
High cabinet series | Linkage pull basket, high depth pull basket | Basket body | Main frame 2 years, surface coating 3 years | |
track | Surface coating for 2 years, functional warranty for 3 years | |||
Other accessories | 2 years | |||
Floor cabinet series | Bowl and dish basket, pot basket, seasoning basket, sink basket, side mounted basket | Basket body | Main frame 2 years, surface coating 3 years | |
track | Surface coating for 2 years, functional warranty for 3 years | |||
Other accessories | 2 years | |||
Hanging cabinet series | Lifting basket | Basket body | Main frame 2 years, surface coating 3 years | |
Pendant | / | Main body for 3 years, surface coating for 2 years | ||
Countertop series | flume | Groove body | Main body for 5 years, surface coating for 3 years | |
drainer | Main body for 2 years, hose for 2 years | |||
parts | 2 years | |||
bibcock | subject | Main body for 3 years, valve core for 5 years | ||
Water pipes | Hoses for 2 years |
Common problem handling:
1. Track not smooth: The basket slide may be blocked or not parallel, try cleaning the track or adjusting the slide position.
2. Door panel not tightly closed: Check whether the track is installed according to the parameters, and whether the connection between the basket and the door panel is tightened and adjusted.
3. Surface scratches or damage: It is recommended to contact the seller directly for replacement
4. Easy derailment of the basket: Check if the track is installed correctly, reinstall and adjust it.
5. Door panel tilt or irregularity: Check if the pull basket is installed correctly, reinstall or tighten the screws.
6. Excessive noise: The track lacks lubrication or the screws connecting to the basket are loose. Lubricants can be added or related components can be tightened.
7. Sink blockage: Use a water vent or pipeline blocker to clean the blockage, or try flushing with pipeline blocker.
8. Leakage of faucet: Check if the faucet gasket is worn or loose, and if necessary, replace the gasket or tighten the screws.
9. Rust on sink: Use rust remover or sandpaper to gently polish the rusted area, and then apply anti rust paint.
10. Small water flow at the faucet: It may be due to clogged filter screen on the faucet. Simply clean the filter screen.
11. Sink stains: Wipe with a mild cleaner and damp cloth to avoid using irritating chemicals.
12. Loose handle of faucet: Tighten the handle screw or replace the handle.
unihopper Hardware Product Warranty Manual
hardware | series | product | parts | Warranty scope |
Wardrobe hardware | Jewelry storage series | Jewelry storage box | Basket body | Main body for 3 years, surface coating for 2 years |
track | Surface coating for 2 years, functional warranty for 3 years | |||
Other accessories | 1 year | |||
Tie rack | / | Main body 2 years, track 2 years | ||
Shaker | / | 2 years | ||
Password box | / | Main body for 3 years, track for 2 years | ||
Clothing storage series | Storage box, storage basket, glass inner drawer | Basket body | Main body for 3 years, surface coating for 2 years | |
track | Surface coating for 2 years, functional warranty for 3 years | |||
Other accessories | 1 year | |||
Hanging clothes storage series | Pant rack, clothes hanger, lifting clothes hanger | track | Surface coating for 2 years, functional warranty for 3 years | |
/ | Subject 2 years | |||
Shoe and bag storage series | Shoe rack, storage rack | / | Subject 2 years | |
track | Surface coating for 2 years, functional warranty for 3 years | |||
Mirror series | Dressing mirror | track | Surface coating for 2 years, functional warranty for 3 years | |
/ | Subject 2 years |
Common problem handling:
1. Track not smooth: The basket slide may be blocked or not parallel, try cleaning the track or adjusting the slide position.
2. Scratches: Suitable leather repair agents or wax can be used to repair them.
3. Color fading: Leather dyes can be used to restore color.
4. Deformation: Maintain the shape of leather items and avoid excessive compression or placing heavy objects.
5. Odor: Ventilate and dry or use appropriate cleaning agents to remove odors.
6. Forgot password or battery out: You can use the matching key to unlock and reset the password.
7. Mirror scratches: Small scratches can be gently wiped with toothpaste or glass cleaner.
unihopper Hardware Product Warranty Manual
hardware | series | product | parts | Warranty scope |
Basic hardware | / | hinge | / | Surface coating for 2 years, functional warranty for 3 years |
Hidden track | Surface coating for 2 years, functional warranty for 3 years | |||
Riding a horse to draw | Surface coating for 2 years, functional warranty for 3 years | |||
/ | Three section rail | / | Surface coating for 2 years, functional warranty for 3 years | |
Exposed hanging code | Functional warranty for 3 years | |||
Concealed hanging code | Surface coating for 2 years, functional warranty for 3 years | |||
buffer | Functional warranty for 3 years | |||
Rebound device | Functional warranty for 3 years | |||
brace | Surface coating for 2 years, functional warranty for 3 years |
Common problem handling:
1. The door panel is not tightly closed, and the gap is too large or too narrow: it can be adjusted by adjusting the screws on the hinge.
2. Hinge rusting: Hinges do not rust in general environments, and it is recommended not to wipe them with irritating cleaning agents that remove formaldehyde.
3. Drawer jamming: It may be due to dust and foreign objects on the track, which can be cleaned with a brush
4. The drawer cannot be fully closed: there may be foreign objects or deformation on the track, or the track may not be installed on a horizontal plane Remove the drawer and check the track. The track itself is smooth, and reinstall the track on the same plane.
5. The door panels of the hanging cabinet do not have cushioning or excessive upward flipping force, often due to mismatched support and usage. It is recommended to use them correctly according to the instructions.